Where We Deliver
We currently ship to:
- Denmark
- Norway
- Sweden
- Belgium, France, Germany, Luxembourg, Netherlands, and Poland
Don't see your country? Reach out to hello@imejas.com — we may be able to arrange something.
Delivery Times & Costs
Delivery times and shipping costs vary by destination:
- Denmark: 1-3 business days — 42 DKK
- Norway: 3-5 business days — 200 NOK
- Sweden: 3-5 business days — 100 SEK
- Belgium, France, Germany, Luxembourg, Netherlands, Poland: 3-5 business days — 10 EUR
- Italy, Spain: 3-5 business days — 22 EUR
All orders are currently shipped with PostNord. More shipping carries will be added in the future.
Please note that shipping times are estimates only and may be affected by unforeseen circumstances, including delays experienced by the shipping carrier or other factors outside our reasonable control. While we make every effort to ensure timely dispatch and delivery, we cannot be held responsible for delays caused by the carrier or events beyond our reasonable control.
Free Shipping
Orders over the following amounts ship free:
- Denmark: 750 DKK
- Sweden: 1,500 SEK
- Norway: 2000 NOK
- Belgium, France, Germany, Italy, Luxembourg, Netherlands, Poland, Spain: 180 EUR
Pickup Points
At checkout, you'll select a delivery option — we don't currently offer an interactive map to choose your preferred pickup point. Once your order ships, PostNord will automatically assign the pickup point nearest to your delivery address, and you'll get a notification with the details.
Your Right to Return
If you change your mind about your purchase, you can return it within 14 days of receiving your package — no reason required. This is in line with your legal right of withdrawal as an EU consumer for goods bought online.
How to Start a Return
- Email returns@imejas.com within 14 days of receiving your order, including your order number and the item(s) you'd like to return.
- We'll confirm your return and send you the return address and any instructions.
- Send the item(s) back to us within 14 days of contacting us.
Return Shipping
Return shipping is at your own cost, and we recommend using a trackable shipping method — we can't take responsibility for items lost on the way back to us.
Condition of Returned Items
Please return items unworn, unwashed, and with any tags still attached, in the same condition you received them. You're welcome to try an item on to check the fit, the same way you would in a shop — but if it shows signs of wear beyond that, we may deduct an amount from your refund to reflect the reduced value.
Refunds
Once we've received and checked your returned item, we'll refund you to your original payment method within 14 days. This includes the price of the item and the standard delivery cost you paid at checkout. Return shipping costs are not refunded.
Exchanges
We don't currently offer direct exchanges. If you'd like a different size or style, please return your original item for a refund and place a new order.
Damaged, Faulty, or Incorrect Items
If your item arrives damaged, faulty, or isn't what you ordered, contact us at hello@imejas.com as soon as possible. In this case, we'll cover the return shipping cost and offer a full refund or replacement.
Questions about a delivery or return? Reach out anytime at hello@imejas.com.